ApexX AI (“we,” “us,” or “our”) operates Frontline AI receptionist services, Apex Forge website builds, and related digital products (together, the “Services”). This Privacy Policy explains what information we collect, how we use and share it, and the choices available to you when you visit our websites, submit a Get Started lead, purchase a plan, complete onboarding, or use our Services. ApexX AI is a business based in the State of Alabama, United States.
By using our websites or Services, you acknowledge this Policy. If you do not agree, please do not use the Services. For questions, contact apexxaiofficial@apexxaiofficial.com or call (937) 821-8963.
1. Information We Collect
Contact, account, and business data
When you purchase, inquire, submit the Get Started form, or onboard, we may collect your name, business name, email address, phone number, mailing or service address, industry details, city, website URL, preferred contact method, what you need (receptionist, website, or both), notes you provide, and other information you voluntarily provide. Onboarding may include hours of operation, service menus, FAQs, scripts, offers, booking rules, routing preferences, brand assets (logos, copy, imagery), and phone numbers you authorize us to use.
Payment data
Payments are processed by Stripe, Inc. (“Stripe”). We receive confirmation of payment status, receipt identifiers, plan selection, and limited billing metadata needed for fulfillment and support. We do not store full payment card numbers (PAN), CVV, or full bank account numbers on our servers. Card data is handled by Stripe under Stripe’s own terms and privacy practices.
AI receptionist, call, and message metadata
To operate Frontline, we and our voice/AI infrastructure providers may process call and messaging metadata such as timestamps, duration, caller ID (when available), call outcomes, booking or lead capture results, and configuration logs. Call or message content may be processed as needed to answer customers, follow your playbook, book appointments, capture leads, and improve reliability. You are responsible for complying with recording-notice and consent laws applicable to your business and callers.
Website and device data
When you visit our sites, we may automatically collect standard technical data such as IP address, browser type, device type, referring URL, pages viewed, and approximate location derived from IP. We may use cookies or similar technologies for basic site function, security, and analytics.
2. How We Use Information
- To deliver, configure, host, and support the Services you purchase, including Frontline and Apex Forge websites.
- To process lead inquiries from the Get Started form and follow up by email or phone.
- To process payments, send receipts, manage subscriptions, and prevent fraud or abuse.
- To communicate about onboarding, fulfillment timelines, account issues, and service updates.
- To improve quality, security, performance, and customer experience of our systems.
- To comply with law, enforce our Terms, and protect rights, safety, and property.
3. Processors and Sharing
We share information with service providers (“processors”) who help us operate the business, which may include Stripe for payments; hosting and content delivery providers; email and communications tools; voice/AI infrastructure used for the receptionist; analytics providers; and CRM or calendar tools you authorize us to connect. These parties are instructed to use data only to perform services for us or as required by law.
We do not sell your personal information and we do not rent or trade customer PII for advertising lists. We may disclose information if required by law, subpoena, or legal process, or when we believe disclosure is reasonably necessary to protect ApexX AI, our customers, or the public from harm, fraud, or security threats. In a merger, acquisition, or asset transfer, information may transfer as part of that transaction subject to appropriate notice where required.
4. Cookies and Analytics
Our websites may use first-party cookies and similar technologies necessary for navigation, security, and remembering preferences. We may also use analytics tools that set cookies to understand traffic patterns. You can control cookies through your browser settings; disabling cookies may affect some site features. We do not use cookie data to sell personal information.
5. Retention and Security
We retain information for as long as needed to provide the Services, maintain business records, meet legal and accounting obligations, resolve disputes, and enforce agreements. Lead form submissions and call metadata may be retained for the life of an active subscription and for a reasonable period afterward for support and compliance. When retention is no longer necessary, we delete or de-identify data in the ordinary course of business.
We use reasonable administrative, technical, and organizational safeguards appropriate to the nature of the data. No method of transmission or storage is 100% secure; you use the Services understanding residual risk remains.
6. Your Rights and Choices
Subject to applicable law and contractual limits, you may request access to, correction of, or deletion of personal data we hold about you; ask us to update business contact details; or opt out of non-essential marketing emails (transactional and service messages related to your account will continue). To exercise these rights, email apexxaiofficial@apexxaiofficial.com or call (937) 821-8963. We may need to verify your identity before fulfilling a request.
7. Children
The Services are designed for businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us and we will take appropriate steps to delete it.
8. International and State Notes
We are based in Alabama and primarily serve U.S. businesses. If you access the Services from outside the United States, you understand information may be processed in the U.S. Where state privacy laws grant additional rights (for example access or deletion), we will honor valid requests consistent with those laws and our operational needs.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date will change when we do. Material changes will be reflected on this page. Continued use of the Services after an update constitutes acceptance of the revised Policy where permitted by law.
10. Contact
ApexX AI
Email: apexxaiofficial@apexxaiofficial.com
Phone: (937) 821-8963
Web: apexxaiofficial.com
Business location: Alabama, USA