This Refund & Cancellation Policy applies to ApexX AI setup fees and recurring subscriptions for Frontline and Apex Forge offerings. Read it together with our Terms of Service. Nothing here is intended to waive rights that Alabama or federal law makes non-waivable for consumers or small businesses in covered contexts.
1. Nature of the Services
ApexX AI provides custom digital services: configuration of a Frontline AI receptionist and/or design and build of a professional website. Work begins after payment and receipt of onboarding materials. These are not physical goods shipped by mail, and they are not offered as free trials. Labor, platform provisioning, and third-party costs begin quickly once your playbook is in hand.
2. Setup Fees
- Before work begins: If you cancel in writing before we begin configuration or design work and before substantial onboarding materials have been processed, we may refund the setup fee minus non-recoverable payment-processing costs, at our discretion and as required by law.
- After work begins: Setup fees are generally non-refundable once onboarding materials are received and build work has begun, because custom labor and platform costs are incurred immediately.
- After delivery: Once the receptionist and/or website is delivered according to the plan purchased, setup fees are non-refundable except as described in the cure section below or where law requires otherwise.
3. Recurring Subscriptions
- Monthly Frontline plans renew automatically until canceled.
- Website Only annual fees renew yearly until canceled.
- To avoid the next charge, cancel at least three (3) business days before your renewal date. Cancellation stops future billing; it does not automatically refund the current paid period unless required by law or we expressly agree in writing.
- Access to subscription features ends at the close of the paid period after a timely cancellation, unless we agree otherwise.
4. Cure Period for Material Non-Delivery
If the delivered Service materially fails to match the plan you purchased, contact us within seven (7) days of delivery with a clear description of the gap. We will attempt a reasonable cure (reconfiguration, revision, or correction) within a commercially reasonable period. If, after a good-faith cure effort, we still cannot deliver the material scope purchased, we may offer a partial refund of the setup fee proportional to undelivered scope. That partial refund—together with any required statutory remedies—is your exclusive contractual remedy for non-delivery, except where Alabama or federal law requires otherwise.
5. How to Cancel or Request a Refund
Email apexxaiofficial@apexxaiofficial.com from the email used at purchase, or call (937) 821-8963. Include your business name, purchase date, plan, Stripe receipt or last four digits of the card if available, and the reason for cancellation or refund request. We aim to respond within two business days. Written email creates the clearest record for billing stop dates.
6. Chargebacks
We want disputes resolved fairly. Please contact us first so we can investigate and, where appropriate, refund or cure. Filing a chargeback without attempting to resolve the issue with us may delay support and, for unfounded disputes, may result in suspension of Services and pursuit of amounts owed plus related fees. This section is not a waiver of any chargeback rights your card issuer or applicable law may provide; it is a request for good-faith cooperation.
7. Alabama Consumers and Severability
Nothing in this Policy limits rights you may have under Alabama law or other applicable consumer-protection statutes that cannot be waived by contract. If any part of this Policy is held unenforceable, the remainder stays in effect. Where a refund or cancellation right is mandated by law that conflicts with this Policy, the law controls for that right.
8. Contact
ApexX AI
Email: apexxaiofficial@apexxaiofficial.com
Phone: (937) 821-8963
Web: apexxaiofficial.com
Alabama, USA